Clothing That Speaks Volumes About Who You Are  

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Shipping Policies

 

We offer FREE standard Shipping on all US orders (including Hawaii and Alaska). 
Should you choose to expedite your delivery, we will be happy to accommodate your request.  

We routinely insure all purchases shipped, to ensure they are safely delivered to you.  This requires a signature of a responsible party for all orders to be delivered. Should you choose to waive the signature requirement the carrier will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. We realize this may present an inconvenience,  but we would like to ensure that your purchases arrive safely.

When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

If you are shipping within the USA, sales tax will only be charged on orders shipped to Massachusetts.

If you have ordered an item that has sold out or that is delayed, we will notify you via email with an estimated delivery time frame.

 

Worldwide Shipping:

Shipping is free, not including local customs and other charges. A signature is required for all international packages.

For international orders, a customs duty will be charged to you depending upon the country in which you reside*.

 

Returns:

Returns are Free when made in accordance with our Return Policy.

We want you to be completely happy with your purchase, and are committed to making your online shopping experience effortless and enjoyable.  

Please read our return policy prior to making a purchase, we will do our best to resolve any issues.

We have made every effort to display as accurately as possible the colors and of our products online. However, as screen qualities vary, we cannot guarantee that your device’s display of any color will be completely accurate.

All items are carefully inspected for any faults before they are shipped to you. Should you receive an item that is not in perfect condition, please contact us immediately.

 

Return Policy:

Returning or Exchanging an item is easy. We are glad to exchange any unworn, undamaged item returned within fourteen (14) days of receipt.

All items that are returned for an exchange or refund must have their original tags and packaging.  The item must have the red Shark Tag attached.  We cannot accept merchandize that has been worn, used, altered or damaged. Items should be returned in their original packaging to ensure they are adequately protected in transit.

Your return will be processed as soon as possible but please allow up to 7 days for your refund to be processed.

We hold the right to deny refunds or exchanges if the merchandise returned does not meet our return policy requirements. We will inform you via email if there are any issues with your return. Any further inquiries should be directed to customerservice@mayameirav.com.

 

In the USA:

Please email us at onebymaya@gmail.com. Once we receive your request we will issue a return label and will notify you promptly via email.

Please make sure all items are in the same condition you received them in, with all tags still attached, and in their original packaging.

 

Worldwide:

If you would like to return an item shipped internationally, please email us immediately to arrange your return.

 

Made to Order:

Made to Order purchases may be returned for store credit only. Please email us immediately to arrange your return.

* More information regarding worldwide shipping:

 

Worldwide, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

 

 

 

  • Australia

  • Austria

  • Bahrain

  • Belgium

  • Brunei

  • Bulgaria

  • Canada

  • Chile

  • China

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Egypt

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • India

  • Ireland

  • Italy

  • Japan

  • Jordan

  • Kuwait

  • Latvia

  • Lithuania

  • Luxembourg

  • Malaysia

  • Malta

  • Monaco

  • Netherlands

  • New Zealand

  • Norway

  • Oman

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Romania

  • San Marino

  • Saudi Arabia

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • Thailand

  • United Arab Emirates

  • United Kingdom

  • United States

  • Venezuela

 

 

 

If a DDU (Delivery Duty Unpaid) destination is selected (such as Bermuda or Mexico), product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.